Support
Need help? Most people get unstuck in under a minute below. If not, we read every email.
Get in touch
Email us at support@songrise.app. We typically reply within one business day.
Include your account email and a short description of what you tried. Screenshots help.
Account & subscription
How do I cancel my subscription?
Open the SongRise app, go to Settings → Manage Subscription. That opens the Stripe Customer Portal in Safari, where you can cancel any time. Your subscription stays active until the end of the current billing period.
I subscribed but the app still shows "free."
Tap Restore Purchases on the paywall or in Settings. If that doesn't work, force-close the app and reopen it. Still stuck? Email us with your account email — most "stuck on free" reports are a webhook delivery delay (our system gets the signal from Stripe within seconds, but very rarely a retry is needed).
How do I delete my account?
Settings → Delete Account. This permanently removes your account, your voice recording and every song you've made, and your voice can no longer be used through SongRise. Our AI provider cannot delete the voice copy it holds. We cannot recover deleted data — if you want a copy of your songs, save them first.
Voice recording
The microphone isn't working.
On iOS: Settings → SongRise → Microphone → On. On Android: Settings → Apps → SongRise → Permissions → Microphone → Allow. Then reopen SongRise and try again.
My voice clone sounds wrong.
The cleaner the recording, the better the clone. Try again in a quiet room, hold the phone close to your face, and sing a few different phrases instead of one held note. You can record a new voice profile in Settings → Voice Profiles.
Song generation
A song is stuck on "Generating."
Songs usually finish in 60-90 seconds. If you've been waiting more than 5 minutes, force-close and reopen the app — the song should refresh to "Ready" or "Failed." If it's "Failed," tap Retry. If retries don't work, email us.
How do I download a song?
On the song's playback screen, tap Share. You'll get options to save the audio file or share a public link.
Privacy & data
See our full Privacy Policy for what we collect, how it's used, and how to delete it. Short version: we never sell your voice, and you can wipe everything from Settings → Delete Account.